Our staff is trained and dedicated to providing the highest standards of personal care and privacy for each of our patients. We want your time with us to be as comfortable as possible. The important information below will help you and your family to be better prepared for your visit. More detailed information and a Patient's Bill of Rights are provided prior to admission.

 

Our pre-admission staff will contact you before your procedure to discuss benefit verification and potential co-pay estimates. If you have not been contacted within 2-3 days before your procedure, you may call our patient accounts office at (337) 769-0390 with any questions or concerns.

We are committed to confidentiality concerning personal and medical information which we will need in order to provide you with the best health care possible. If you have special needs for confidentiality, please let our staff know as soon as possible.

 

During Your Stay

No Smoking Policy
Lafayette Surgical Specialty Hospital is a smoke free campus. Among many healthcare and other public facilities in our community, we feel the prohibition of smoking on our campus is in the best interest of our patients, children, visitors, and staff members. We hope that you and your guests appreciate our decision to create a healthier environment for all and recognize the significance in your compliance with our campus policy. Smoking is prohibited anywhere on our property or any properties directly adjacent to our campus.

Valuables
Remember that our hospital has many patients and we cannot be responsible for items left unattended in the lobby area or items kept in the patient rooms. Please do not bring money, credit cards, jewelry, and valued personal items to the hospital.  Lockers are available with limited space for essential items. Please keep eyeglasses, contact lenses and dentures in protected containers when not in use.

 

Electrical Equipment
For safety reasons, we encourage you to limit the use of personal electrical equipment. Please check with a staff member before using any electrical equipment brought from home.

 

Meals
We do not have a full-service cafeteria located within our facility. Complimentary coffee and water are available to  patients and guests and vending machines stocked with soft drinks, snacks, candy and sandwiches can all be found in the hospital lobby.  Restrooms, dining area, ATM, and change machine are also located in this area.  Our Mello Joy coffee shop sells muffins, pastries, sandwiches and specialty coffee Monday-Friday 6:30am – 2:00pm.  The Heart Hospital, located on our campus in walking distance, has a cafeteria with a salad bar and hot lunches. If these options don’t appeal to you, our receptionist can provide information about restaurants near the hospital.

If your procedure requires an overnight stay you will be served breakfast, lunch and dinner in your rooms. Please let us know in advance if you have any special dietary needs.

Communications
Each patient room is equipped with a communication system that you can use to contact the nurses' station. Local phone calls can be made by dialing "9" and the local number. Family and friends may dial directly to patient rooms by dialing 769-4 + the room number.

 

Mail and Flowers
Mail, flowers, or packages will be delivered to patient rooms. Deliveries after discharge will be forwarded to the patient's home.

 

Visitors
We have an open visitation policy, which means that visitors are welcome at any time. If someone is staying at the hospital while you are having an out-patient procedure, we will update them along the way so they are informed on your progress.  If your procedure requires an overnight stay, each room is furnished to allow one family member or friend (16 years of age or older) to spend the night with you.  Patient rooms are private and spacious, with sleeper sofas available for guest sleeping.  If you don't feel up to having visitors, tell the staff and we will limit the number of visitors and the time they are allowed to visit.

 

We are located within a few minutes travel from several hotels, a list of which can be obtained from the receptionist upon arrival.

Security
We provide security to ensure safety and peace of mind for you and your guests. If you should experience any security concerns during your stay, please inform our staff immediately.

 

Lafayette Surgical Specialty Hospital strives for excellence in all areas, and provides ways for addressing any problems or concerns which will help us improve our services. A patient satisfaction survey will be given to you upon discharge. Please help us to improve our services by completing this survey and returning it to us. If the issue is of an urgent nature, we encourage you to call the Administrative office at (337) 769-4100. For other concerns during your stay, you may contact any staff member for assistance. Social Services are also available.

 

Leaving For Home
Patients are discharged upon a written order from their physician. In most cases, all necessary information will be obtained and all financial arrangements will be completed prior to the time of discharge. Home instructions and any prescriptions which have been ordered will be provided at this time. Checkout time is 12 noon.

 

Charges
Lafayette Surgical Specialty Hospital charges are based on our operating expenses and prevailing rates for similar services in our community. Our goal is to provide the highest quality health care at the lowest reasonable cost. Daily hospital charges cover room, routine care, bedside meals and housekeeping. Ancillary charges such as pharmacy, lab, radiology, etc. are billed as additional costs. An itemized list of these charges is available upon request. Physician, anesthesiologist, private nurse and other consultant fees will be billed separately. For more information regarding any fees and/or hospital bills, please call the Patient Accounts office at (337) 769-4100.